Refund policy

Damage and Return Policy

All products purchased from Oncrop are eligible for a replacement or refund, depending on the claim and our validation. A return request must be placed within 48 hours of receiving the product.

Refunds are issued by Oncrop when:

• The order was cancelled by the customer or Oncrop.
• The customer returned a product and requested a refund.
• The order has not been shipped or has been lost.

We will process the refund once we validate the situation and, where a return is applicable, receive the originally ordered product back from our courier or logistics partner.

Refund timeline: Once approved, refunds will be processed within 5–7 business days from the date of approval and credited to the original payment method (UPI, credit/debit card or net banking). Bank processing may take an additional 2–3 business days.

Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order by contacting customerservice@oncrop.com.
• Once the order has been dispatched, cancellation will not be accepted.
• For a prepaid order cancelled within 24 hours and before dispatch, the refund will be processed within 5–7 business days to the original payment method.

Reach us: customerservice@oncrop.com